Handling Complaints/Disputes & Disciplinary Case Studies (P102S0245)

$55.00 (Member Price: $35.00)

Credit Hours 2 Core Hours
Date & Time September 18, 2019 4:00 pm – 6:15 pm
Venue IEA Training Room
480 Lorong 6 Toa Payoh
#07-01 HDB Hub
East Wing Lobby 1
Singapore 310490
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Through the training session, salespersons will familiarize themselves with complaints handing, dispute resolution & disciplinary proceedings.

Session comprises:

  • Complaint Management & the duties of the estate agent to investigate complaints received
  • The Dispute Resolution process should a dispute arises between the client & the salesperson
  • The Mediation & Arbitration Centres, as well as the fees to be paid
  • The functions & composition of the Disciplinary Panel
  • The Disciplinary Proceedings should CEA find salespersons in violation of the Code of Ethics