Handling Complaints/Disputes & Disciplinary Case Studies (C3L3S0245)

$70.00 (Member Price: $35.00)

Credit Hours 2 Core Hours
Speaker
Date & Time May 15, 2019 1:30 pm – 3:30 pm
Venue IEA Training Room
480 Lorong 6 Toa Payoh HDB Hub, #07-01, East Wing, Singapore 310480
View map
Availability Seats Available

COURSE BRIEF

Through the training session, salespersons will familiarize themselves with complaints handing, dispute resolution & disciplinary proceedings.

Session comprises:

  • Complaint Management & the duties of the estate agent to investigate complaints received
  • The Dispute Resolution process should a dispute arises between the client & the salesperson
  • The Mediation & Arbitration Centres, as well as the fees to be paid
  • The functions & composition of the Disciplinary Panel
  • The Disciplinary Proceedings should CEA find salespersons in violation of the Code of Ethics