(Online Professional) Handling Complaints/Disputes & Disciplinary Case Studies (P102S0245)

Course Brief:
This course covers :
*  Introduction
*  Handling complaints
*  CEA’s Dispute Resolution Scheme
*  Mediation & Arbitration Centres
*  Mediation & Arbitration Fees
*  Disciplinary Proceeding
*  Case Studies

Learning Outcomes:
At the end of the session, participants will have a good knowledge & understanding of:
(1)  Complaints management & the duties of the estate agent to investigate all complaints received
(2)  CEA’s Dispute Resolution Scheme to help clients & estate agents/salespersons resolve complaints & disputes
(3)  CEA’s Mediation & Arbitration Centres
(4)  Mediation & Arbitration fees to be paid
(5)  Disciplinary Proceedings when estate agents or salespersons are charged
(6)  Relevant case studies

* Not required to create PropSage account and install the mobile app *

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*  If you do not have a Zoom account, PLEASE SET UP A NEW EMAIL ADDRESS & register Zoom Basic Free Plan in order to join the webinar.  Please download (click here  for the Set-up Zoom Instructions) & register an account.
*  Please attend Online CPD on a laptop.  It is not advisable to use the phone for the online class.

Terms & Conditions

  • Registration & Payment must be submitted via IEA’s online course page before course date.
  • Fees paid are non-refundable under any circumstances.
  • IEA reserves the right to make appropriate changes when necessary & every effort will be made to inform participants.
  • IEA reserves the right to change the course date and time.
  • No Reservation through phone or email or fax.
  • Email notification will be sent 2 working days upon online registration.
  • A reminder email from Zoom will be sent 1 day before the actual course date with log in instructions included.
  • On the actual day of the course, you are required to log-in 15 minutes before the actual lesson time. (e.g. lesson scheduled at 2.30pm, you need to log in by 2.25pm).
  • Attendance will be denied if log-in 5 mins after the actual lesson time.
  • UTAP Eligibility : Please refer to the U Associate Programme for the Terms & Conditions on the eligibility for the UTAP Claim
  • Please contact IEA via [email protected] for clarifications & further enquiries